Refund, Transfer & Late Fee Policies

GENERAL REFUND & TRANSFER POLICY

Unless otherwise noted, no refunds after the commencement of the second class or camp. Refunds for workshops and one or two day classes will be granted if requested five business days before class begins. There is a non-refundable $5 administrative fee per class. Material fees are non-refundable. One-day workshops require a request 6 or more business days prior to the class date to be issued a refund. A $10 fee will be charged for all refunds under $74 and $20 for all classes $75 and above. Please call 949-644-3151 for any questions.

PROGRAM CANCELLATION:

• A full refund will be issued when classes are cancelled by the instructor or by the Recreation & Senior Services Department.

FOR CONTRACTED SUMMER CAMPS:

• $10 refund fee for camps $74 and under before camp begins.
• $20 refund fee for camps $75 and above before camp begins.
• Once a camp has begun, a refund fee equivalent to one day of camp will be charged. No refunds once the 2nd day of camp has begun.

FOR CAMP NEWPORT EARLY BIRD DISCOUNTS:

• Transfers between different weeks of the same camp will honor the Early Bird Discount after the deadline has passed. (Must be the same camp led by the same Contract Instructor)
• Any other transfers requested after the Early Bird Discount deadline will not reflect a discount.

FOR EVENTS/EXCURSIONS

• No refunds.

LATE REGISTRATION

• Registration fees are not prorated.
• Late registrations are not eligible for refunds if requested after the second scheduled class date (not second day attended).

REFUND PROCESSING TIME BY PAYMENT TYPE

• Check/Cash - Refunds issued within 3-4 weeks mailed by check. If requesting a refund and initial payment was made by check, either a front and back copy of that check or a bank statement showing the cleared check must be faxed (949-644-3155) or mailed to the Recreation & Senior Services Department before a refund can be processed. 
• Credit Card - Refunds processed within 3-5 days. 

Exceptions for City operated Summer Day Camps

FOR CITY OPERATED SUMMER DAY CAMPS @ CYC/MARINA PARK/NEWPORT EL:

• No transfers will be allowed with 6 days or less.
• $25 per camp administration fee will apply with 7 days or more notice. (Monday and before before the class date).
• $50 per camp administration fee will apply with 6 days or less notice. (Tuesday and later before the week before class date).
• NO REFUNDS will be given once City operated camps have begun

Special Accommodations:

If you need special accommodations for any activity please notify the Recreation & Senior Services Department at the time of registration, 949-644-3151.

 

LATE PICK-UP FEE POLICY

There will be a $1 per minute per child charge for pick-ups occurring after the advertised class ending time. Your late fee will be charged at the Recreation Front Desk using a credit card you have on file or you will be contacted for payment. When picking your child up, you will be asked to sign a Late Pick-Up Log.